You can return your order within 30 days, if it meets our return conditions.
Register your return first in our return portal by using the button below!
Step 1: Log into the returnportal with your email address and order number.
Stap 2: Select which items you would like to return including your reason for return.
Stap 3: Select your transporter
Stap 4: Pay directly for your returnlabel
Stap 5: After payment you can download your label. Please print this and attach to your package.
The barcode can be scanned by the selected transporter.
We do our best to process your return as soon as possible, but guarantee a refund of your order within 7 working days!
If we receive an item that does not meet the return conditions below, we are not able to accept it.
- Sale items must be returned within 14 days.
- The costs of the return shipment are for the customer.
- The order must be returned in its original packaging.
- The item may not be worn, washed or damaged. The label must be attached to the item.
- Be careful with makeup: an item with makeup marks will not be accepted.
- Orders that not meet the 30-days return period will not be taken back.
- No washing guarantee is given. Problems that arise after washing are your own responsibility.
- Due to hygiene reasons, earrings may not be changed or returned.
You can always email us if you have any questions, we're here for you! We are available through the following channels: