- DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Not necessarily. It is easier to create a MeauxMeaux account as your details will be remembered and filled in immediately with your next order. This also gives you an overview of your order history. Besides, you can mark and save your favourite items and we can keep you up to date on all new IT items, great deals and todays trends!
- HOW DO I PLACE AN ORDER?
Did you found your MeauxMeaux items? Great! Now select a colour and/or size and click on ‘add to shopping bag’. In the meantime, you can continue shopping. Please note that all items in your shopping bag will not be reserved for you. Did you find everything you want? Now, it’s time to complete your order! Click on the icon ‘shopping bag’ on the top right. Then click on ‘Continue to checkout’ where you can complete your order.
- HOW CAN I FIND MY BEST SIZE?
To find your best fit, we provide the exact measurements and fit information of the item, below at the product page. Normally these are based on the size the model is wearing. In case you are wondering about the measurements of other sizes, you can always contact us as email@example.com!
- I HAVE NOT RECEIVED A CONFIRMATION EMAIL?
Unfortunately, emails from order confirmations and credit memos sometimes end up in your junk mail or spam box. We advise you to take a look here.
After a successful payment, the order normally is in progress for picking. Depending on your location and time of ordering, your order will send out the same day and delivered very soon! (NL & BE orders will be delivered the next business day). In case you have any additional questions on the progress of your order, we advise you to mail to firstname.lastname@example.org. We’ll check it out for you!
- CAN I CHANGE THE DELIVERY ADDRESS AFTER I PLACED MY ORDER?
Due to aim to deliver your order as fast as possible, it is unfortunately not possible to change address details afterwards. Orders received by us are processed, packed and shipped within 30 to 60 minutes.
You can use the track and trace code you received by email to check the expected delivery time, and possibly contact your delivery service.
- WHAT IS THE WARRANTY PERIOD?
All items have a warranty period of 2 months. If an item is defect within this period, please contact us immediately at email@example.com. Don’t forget to mention your order number in your email and add a picture of your complaint. We will ensure that you receive a response with an appropriate solution within 24 hours.
- WHEN WILL SOLD OUT ITEMS BE RESTOCKED?
Too bad that your desired item is currently out of stock! We do our best to restock sold out items as quickly as possible. We recommend that you sign up for the ‘restock alert’ next to the item in question. When the item has been restocked, you will automatically receive an email from us! Of course, you can always send us an email.
- CAN I RESERVE AN ITEM?
Unfortunately, it is not possible to reserve items. As much as we want to help all our customers as possible and make them happy, this is a request we cannot meet. So always be there as soon as possible, so you’ll never miss your Most Wanted item! We help you with the ‘restock alert’ option that you can find with each item. When you leave your email address here, you will receive an automatic email from us when your fave has been restocked!
- HOW CAN I PAY MY ORDER?
We know paying is the least fun part of online shopping. Still, we try to make sure that our items are worth your money and you will have a lot of fun with them. At MeauxMeaux you can checkout 100% safe.
- WHAT PAYMENT METHODS CAN I USE?
We like to make it as easy as possible for you to complete an order with us. At MeauxMeaux we offer different payment methods. You can choose amongst: iDeal, Mastercard, Bancontact/Mister Cash, V Pay, Afterpay, Sofortbanking and Fashioncheque.
- MY PAYMENT FAILED. NOW WHAT?
It can happen that something goes wrong with your payment. How can you be sure if it came through correctly, for example, after you received an error message? We advise you to take a look at your own bank statement to see if the amount has been deducted. When the payment has been successful, you can assume that the order has come through and with a little luck, you will receive it the next business day expect Sundays and holidays (depending on your shipping location). If this is not the case, or if you would like to have it checked by us, please contact our customer service. This can be done by mail to firstname.lastname@example.org. Our customer service is going to check for you if the payment was made succesful.
- WILL I RECEIVE CONFIRMATION OF MY PAYMENT?
So good to hear that you placed an order! You will receive the order confirmation within one hour at the email address you provided. Unfortunately, these emails sometimes end up in your junk mail or spambox. We suggest you take a look over there. When the payment has been succesful, you can assume that the order has come through correctly and you will receive it the next business day except Sundays and holidays (depending on your shipping location). If this is not the case, or if you would like to have it checked, please contact our customer service. This can be done by mail to email@example.com. Our customer service is going to check for you if the payment was made succesful.
- HOW LONG DOES DELIVERY TAKE?
Quickly order a shirt on Thursday for the party on Saturday. Hurry, hurry, hurry! If you place your order Monday through Friday before 23:00h, we will ship it the same day. With any luck, you’ll have your order the next day. Super-fast, right?! If you have ordered on a Saturday or Sunday, you will need a little more patience. Usually you can expect your order from abroad, the delivery takes logically a little longer.
- WHAT ARE THE SHIPPING COSTS?
FREE shipping for NL orders above €50
For most EU countries orders above €100 will be shipped for free.
At lower spend delivery costs depend on location. When finishing your check-out process, you can see the shipping cost based on the shipping location!
If you can not find it, or you have further questions, please reach out!
- WHERE CAN I SEE THE STATUS OF MY SHIPMENT?
Once your package has been sent, you will receive an email from the delivery service with a track and trace code. Here you can view the status of the shipment.
- WHAT CAN I DO WHEN MY RECEIVED ORDER IS INCOMPLETE?
We’re sorry about that! In this case, we ask you to contact our customer service directly. This can be done by mail to firstname.lastname@example.org. Our customer service team will process your message within 24 hours and work with you to find the best solution!
- WHAT TO DO WHEN I RECEIVED A WRONG ITEM?
We’re sorry about that! In that case, we ask you to contact our customer service directly. This can be done by mail to email@example.com. It is useful to send photos of the wrong item including the barcode on the label of the wrong item. Our customer service team will process your message within 24 hours and work with you to find the best solution!
- WHAT CAN I DO IF I RECEIVED A DAMAGED ITEM?
Unfortunately, it may happen that your order is damaged during shipping. Of course, we know that as a customer you can’t do anything about this. In that case, we ask you to contact our customer service directly. This can be done by mail to firstname.lastname@example.org. It is also useful to add photos of the defect. Our customer service team will process your message within 24 hours and work with you to find the best solution!
- HOW CAN I RETURN MY ORDER?
Isn’t the item quite what you expected? Too bad! Of course, you can return it to us and we will process your return as soon as possible. Returns will be processed within maximum of 7 business days after receipt at our warehouse. At the moment of processing you will receive an email with a credit note and at the same time the money will be returned to our payment system. The money will be refunded to your account within 2 business days after receipt of the credit note. Unfortunately, it is not for us to inform you when we have received your return, but you can also check this yourself via the track and trace code you received from your shipper.
If it appears that your return shipment arrived with us more than 7 business days ago, we ask you to contact our customer service immediately. This can be done by mail to email@example.com. Please attach your Shipper track and trace code receipt as a photo or scan and mention the order number.
- HOW CAN I EXCHANGE SOMETHING?
Do you prefer a different size or colour? Of course, you can! You can return your order within 30 days after receipt of your order provided when it meets the return conditions. You can register your return in our return portal, which you can find on our website via the ‘Returns & Exchange’ page. Clearly indicate which item you would like to exchange for which size and/or colour you would like to receive it. When we receive your return, a new order will be created for you. When the item is in stock it is immediately packed and shipped to you. If it is out of stock, an exchange will remain in our system for 10 days. If the desired items are not in stock until then, we will cancel your exchange and you will receive the purchase amount back to the payment method and account used by you.
- WHAT IS THE RETURN TERM?
You have the right to return your order and send it back within our 30-day return period after receipt of the order. You can review and ajust your purchase within this period.
- CAN SALE ITEMS BE RETURNED?
When the sale items meet our return conditions, you can return it. Sale items must be returned within 14 days. Once we have received and processed your return, we will proceed to refund the purchase amount by the payment method you used.
- HOW DO I GET MY MONEY BACK?
You will receive your purchase amount back via the same payment method as the initial payment.
Returns will be processed within 7 business days after arrival. At that moment, you will receive an email with a credit note and at the same time the money will be put back into our payment system. The money will be refunded to your account within 2 business days after receipt of the credit note. Unfortunately it is administratively impossible for us to inform everyone when we have received their return ID, but you can also check this yourself via the track and trace code you received.